At KB Telecommunications Group, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services or interact with our website.

Information We Collect

We may collect personal information when you:

• Sign up for internet services or request support

• Contact us by phone, email, or through our website

• Participate in promotions, surveys, or special offers

The types of information we may collect include:

• Name, address, and contact details (phone number, email)

• Account and service information, including devices and plan selection

• Billing and payment details

• Technical information about your internet connection or devices (for troubleshooting purposes)

How We Use Your Information

Your information is used to:

• Provide and maintain your internet service

• Set up, manage, and troubleshoot your devices and service

• Communicate with you about your account, service updates, or promotions

• Comply with legal and regulatory requirements

Sharing Your Information

We do not sell or rent your personal information. We may share information in the following situations:

• With our partner Lumen to deliver and manage your internet service

• When required by law or legal process

• To protect the rights, safety, and security of our customers or the company

Data Security

We use industry-standard measures to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to protect your data, no system is completely secure.

Your Rights

You may request to access, update, or delete your personal information by contacting us directly

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the date of the latest revision will be updated accordingly.

Last Updated: September 27, 2025